Joe Biggs - Personal Holiday Advisor is a trading name of Constant Travel Ltd, a member of the Hays Travel Independence Group.

Constant Travel & Hays Travel Booking Conditions 

Our Trading Policy
Our trading policy is both professional and fair at all times. The Booking Conditions are a clearly set out contract detailing the responsibilities of Constant Travel of 16 Pavilion Business Park, Royds Hall Road, Leeds, LS12 6AJ and you, the customer.

If you would like to speak to us directly about our Booking Conditions, please call us on 0113 430 0213.

CONDITIONS
These conditions form the sole contract between the person signing the Confirmation Document and all other persons named on the Booking Confirmation (referred to as the “Passenger”) and Constant Travel (referred to as the “Company”).

These conditions may not be altered or varied except by written notice from a duly authorised officer of the Company.

Where an inclusive holiday is provided by another supplier, their respective Booking Conditions will apply, which both the Company and the Passenger must comply with.

CONTRACT
No contract shall exist until we have received the signed Confirmation Document and required deposit (or card payment for telephone bookings).

We act as an agent for the relevant carrier, which will be disclosed on your documentation. We reserve the right to substitute the carrier if necessary.

Once your booking is confirmed, a contract exists and we accept responsibility for the services detailed in your invoice.

We do not accept American Express or corporate cards for payment unless otherwise agreed in writing.

The balance must be paid at the time of booking or no later than 14 weeks before departure. Failure to do so will result in cancellation and charges applying.

The lead passenger acts on behalf of all travellers and binds all members of the party to these conditions.

YOUR FINANCIAL PROTECTION
Your package holiday is sold by Constant Travel Ltd as part of the Hays Travel Independence Group. Payments are processed by Hays Tour Operating Limited and protected under ATOL 5534.

This ensures you will not lose money paid or be stranded abroad.

You will receive confirmation of your ATOL protection. For more information visit:
www.atol.org.uk

If your booking does not include flights, this protection does not apply.

ABTA MEMBER
Constant Travel Ltd sells travel services on behalf of Hays Travel Limited (ABTA P7577).

ABTA ensures high service standards and support if things do not go to plan.

More info:
www.abta.com
Tel: 020 3117 0500

INSURANCE
Adequate travel insurance is essential. While we can offer cover, it is your responsibility to ensure suitable insurance is in place for all travellers.

We recommend this is arranged when deposits are paid.

YOUR HOLIDAY PRICE
A deposit is required at booking. Some tailor-made holidays may require a higher deposit.

The balance must be paid at least 14 weeks before departure. Failure to pay may result in cancellation and loss of monies paid.

Prices are based on exchange rates at the time of booking.

Changes in fuel, taxes, fees or exchange rates may affect your holiday price. No changes will be made within 30 days of departure.

We absorb increases up to 2%. Above this, charges may apply plus £1.00 admin fee per person.

If an increase exceeds 10%, you may amend or cancel for a full refund (excluding amendment fees).

If prices decrease by more than 2%, a refund will be issued where applicable.

ALTERATION OR CANCELLATION BY YOU
Changes after booking will incur an amendment fee of £100 per change plus any supplier charges.

We reserve the right to withdraw any previously applied discounts and apply additional administration fees where amendments are made.

Changes within 14 weeks of departure are treated as cancellations.

If you alter arrangements without consent during travel, we are not liable for additional costs or unused services.

Cancellations must be made in writing by the lead passenger. Charges (excluding insurance):

• More than 70 days – Loss of monies paid

• 70–42 days – 30%

• 41–29 days – 60%

• 28–16 days – 70%

• 15–8 days – 80%

• 7 days to departure – 100%

Where the deposit exceeds the percentage, the higher amount applies.

ALTERATION OR CANCELLATION BY CONSTANT TRAVEL
We may need to amend bookings occasionally. Minor changes will be replaced with comparable alternatives.

For major changes, you may accept, amend or cancel.

We will not cancel after balance due date unless due to force majeure or non-payment.

Compensation (where applicable):

• 42+ days – Nil

• 41–29 days – £10

• 28–15 days – £20

• 14 days to departure – £30

IMPORTANT NOTES
A major change includes significant changes to resort, accommodation standard, flight times (12+ hours) or airports.

Compensation is not payable for events beyond our control (e.g. war, weather, strikes, airline decisions).

LIABILITY
We take reasonable care to provide satisfactory services.

However, liability is limited in line with international conventions for air and sea travel.

We are not liable for force majeure events.

Passengers refused travel due to behaviour (e.g. intoxication) will not receive refunds.

COMPLAINTS
Report issues immediately using the contact details provided.

You must notify us within 30 days of return.

Written complaints will be acknowledged within 7 days and responded to within 28 days.

Unresolved disputes may be referred to arbitration.

HEALTH
Check health requirements for your destination and consult your doctor where necessary.

DOCUMENTATION
Valid passports and documents are required.

Reconfirm flights at least 72 hours before departure.

US ESTA applications must be completed via:
https://esta.cbp.dhs.gov/esta/

It is your responsibility to ensure correct travel documentation.

SEAT REQUESTS
Seat requests cannot be guaranteed.

SPECIAL REQUESTS
We will pass requests to suppliers but cannot guarantee they will be met.

ACCOMMODATION RATINGS
Ratings are provided by suppliers and may vary by country. Accuracy cannot be guaranteed.

ROOM ALLOCATION
Rooms are allocated on arrival. Local taxes may be payable in resort.

DELIVERY OF DOCUMENTS
Documents are sent by post or email. We are not responsible for loss once dispatched unless due to our negligence.

FORCE MAJEURE
We are not liable for events beyond our control including war, natural disasters, strikes or government actions.

CONDITIONS OF SUPPLIERS
Suppliers operate under their own terms, which may limit liability.

BEHAVIOUR
Unacceptable behaviour may result in termination of your stay without refund.

You are responsible for any damage caused.

DATA PROTECTION AND PRIVACY
Your data will be shared with Hays Travel and relevant suppliers to fulfil your booking and may be shared with authorities if required.

For US travel, data is shared with US Customs and Border Protection.

If travelling outside the EEA, data protection laws may differ.

By booking, you consent to this use of your data.

We may also use your data for marketing. You can opt out in writing.

LAW AND JURISDICTION
These terms are governed by English law and subject to the courts of England and Wales.

Accessibility
If you require further information or experience issues accessing www.constanttravel.co.uk, please call 0113 430 0213.

Jet2holidays Terms and Conditions

If you have booked with Jet2holidays, please also have a read of their Terms & Conditions, Dangerous Goods Policy and the Package Travel and Linked Travel Arrangements: 

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. Therefore, you will benefit from all EU rights applying to packages. Jet2holidays Limited will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, Jet2holidays Limited has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. More information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 can be found here.

easyJet holidays Booking Conditions

If you have booked with easyJet holidays, please also have a read of their Booking Conditions and the Package Travel and Linked Travel Arrangements: 

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. Therefore, you will benefit from all EU rights applying to packages. easyJet holidays Limited will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, easyJet holidays Limited has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. More information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 can be found here.